Our Returns/Exchange department is available:
- If your shipment contains a defective product or the wrong item was sent to you, please contact us via phone or email to schedule a return within 14 days of receiving the product along with the invoice or packing slip and we will replace it at no extra cost. *Please understand if the product was damaged in shipping, we will file a claim with the carrier to help resolve the situation. This may take a few hours to a few days, we understand this may be an inconvenience, but this is why your shipment is insured (Only pertaining to UPS shipments).
*Re-shipments will ship the same way the original order was placed.
- If the wrong product, size or color is ordered by you, and you request an exchange; we will process and ship it after we receive the original product. You are responsible for the shipping cost. If you would like to return the product, a 10-25% (depending on product) restocking fee will be charged to cover the cost of handling.
- Electriduct may require a picture of the merchandise for claims including but not limited to: damaged goods, wrong size, wrong color and/or wrong item.
- Please call or email us for a Return Merchandise Authorization Number (RMA#) so we can arrange for the return/exchange.
- Electriduct, Inc reserves the right to charge a restocking fee, 10-25%, depending on the product being returned.
- Items must be returned in sellable conditions or it will NOT be refunded. We recommend that you insure your package when shipping to Electriduct.
- Unfortunately we cannot issue a refund for shipping charges, unless the product is defective or we are at fault.
- For items (drop-shipped) not shipped from our main warehouse in Fort Lauderdale, Fl. additional fees for restocking may be charged.
- Any purchase by-the-foot is non-returnable and is non-refundable.
Monday - Thursday: 10am - 6pm Est.
Friday: 10am - 5pm Est.
Saturday - Sunday: Closed
Effective January 1, 2009
Return/Exchange Policy is as follows:
Wire Loom/Braided Sleeving/Heat Shrink Return Policy:
- All returns/exchanges must contain the invoice or packing slip.
- The item(s) must not be used and must be in its original condition for a refund.
- Products returned for exchange or refund after 15 days of receiving (based on tracking information provided by carrier) is subjected to a 25% restocking fee unless otherwise noted.
- Returns that request a credit to be issued, please allow 5-10 business days to be processed.
Phone number: 866-673-9590