Our Returns/Exchange department is available:
Monday - Thursday: 10am - 6pm Est. Friday: 10am - 5pm Est. Saturday - Sunday: Closed
Return Address:
Electriduct Returns
1650 NW 18th Street
Unit 801
Pompano Beach FL, 33069
Applies to both Returns and Exchanges:
- Customers must contact us for a Return Merchandise Authorization Number (RMA#) prior to returning the items or it may not be accepted.
- Customer may contact us at [email protected] or call us at 866-673-9590 to obtain an RMA and returning instructions.
- Items must be returned in sellable conditions or it will NOT be refunded/exchanged. We recommend that you insure your package when returning items.
Defective, Damaged, Non-Received and Wrong Items Received Policy:
- If a defective product or the wrong item was sent to you, please contact us via phone or email to schedule a return within 14 days of receiving the product along with the invoice or packing slip and we will replace it at no extra cost. We may require photos for documentation and to authorize call tags for returns. Customer delays, labors cost or any other fees caused by this delay are not compensated or reimbursed by Electriduct. We only cover return and replacement shipping. Inspect and review your order upon receipt.
- Electriduct will process and ship the replacement part after we receive the original incorrect product back unless otherwise stated. Defective products are a case-by-case basis and will have special instructions which may pertain to warranties, damage in shipping, manufacturing issue, etc. The course of action will be explained once we know the issue and are instructed by our manufacturers.
- If the product was damaged in shipping, we will require photos of the damaged unit and shipping package. Please contact us with required information, and we will file a claim with the carrier to help resolve the situation. This may take a few hours to a few days, we understand this may be an inconvenience, but this is why your shipment is insured (only pertaining to FedEx shipments). FedEx may request to pick up the damaged unit and package for inspection so DO NOT THROW OUT ANYTHING. *Re-shipments will ship the same way the original order was placed.
- If your product is lost in shipping (tracking shows an exception or no movement for several days), Please contact us with your order and tracking number, and we will contact and possibly file a claim with the carrier to help resolve the situation. This may take a few hours to a few days, we understand this may be an inconvenience, but this is why your shipment is insured (only pertaining to FedEx shipments). *Re-shipments will ship the same way the original order was placed.
- For defective products, wrong items received, lost and damaged shipments, the customer will NOT be responsible for any return and/or replacement shipping fees if it meets the criteria of our “Defective, damaged or wrong items received policy”.